and Procedures
AIKO consistently upholds a corporate culture grounded in integrity and honesty by establishing a comprehensive complaint and reporting system for both internal and external stakeholders. AIKO is firmly committed to combating all forms of corruption and fraud, thereby effectively protecting the legitimate rights and interests of the company, its employees, and stakeholders. This commitment fosters a transparent and ethical business environment conducive to the company’s sustainable and healthy development.
I. Fundamental Principles
- AIKO enforces a strict “zero tolerance” policy regarding any acts of corruption or fraudulent conduct, ensuring that every complaint is thoroughly investigated and every case is diligently pursued;
- Employees and stakeholders are encouraged to proactively report any misconduct related to AIKO’s business operations, including but not limited to embezzlement, corruption, favoritism, or illicit gains. Verified reports will be rewarded in accordance with the company’s established regulations;
- The company guarantees the confidentiality of whistleblowers’ personal information and strictly prohibits any form of retaliation. Individuals responsible for retaliatory actions will be held fully accountable.
II. Complaint and Reporting Channels
1. Reporting Hotlines:
2. Reporting Email:
3. WeChat Official Account: Integrity AIKO – Online Reporting Platform
4. Mail and In-Person Reporting:
Audit Department, R&D Building, 699 Haopai Road, Suxi Town, Yiwu City, Zhejiang Province
III. Principles for Handling Complaints and Reports
- Fairness and Objectivity: All investigations will be conducted impartially and based strictly on factual evidence to ensure objective outcomes;
- Legality and Compliance: The investigative process and evidence collection will adhere rigorously to applicable national laws, regulations, and company policies to guarantee due process;
- Confidentiality: The Audit Department will establish a dedicated investigative team responsible for maintaining strict control over information access. Any unauthorized disclosure will be subject to severe disciplinary measures in accordance with company policy；
- Prevention of Retaliation: Retaliatory actions against whistleblowers, witnesses, or investigators are strictly forbidden. Such conduct will result in stringent disciplinary measures, including dismissal, termination of business relationships, and potential legal action.
IV. Investigation and Handling Procedures
Receipt and Registration of Reports → Preliminary Review and Assessment → Conduct Investigation → Preparation of Written Investigation Report → Recommendation of Disposition Measures → Implementation of Appropriate Actions → Feedback Provided to the Whistleblower